Milieu is dedicated to continuous quality improvement and facilitates both internal and external quality service checks throughout the year. Examples of quality assurance activities Milieu engages in include:
ANNUAL GENERAL REPORTS
Annual General Reports
An annual general report is written for each of the following service areas:
- Residential
Residential Services AGR 2014-2015
Residential Services AGR 2015-2016
Residential Services Matrix AGR 2016-2017 - Adult Day Time Support
Community Inclusion AGR 2014-2015
Community Inclusion AGR 2015-2016
Community Inclusion Matrix AGR 2016-2017
Outreach AGR 2015-2016
Outreach Matrix AGR 2016-2017 - Intensive Family Based Services
SVYC Transition Services Matrix AGR 2015-2016
SVYC Transition Services Matrix AGR 2016-2017
SVYC Prevention & Promotion AGR 2014-2015
SVYC Prevention & Promotion AGR 2015-2016
SVYC Prevention & Promotion AGR 2016-2017
Clinical Services Foster Family Support Matrix AGR 2016-2017
Family Team AGR 2014-2015
Family Team AGR 2015-2016
Family Team Matrix AGR 2016-2017 - Employment
Employment Matrix AGR 2014-2015
Employment Matrix AGR 2015-2016
Employment Matrix AGR 2016-2017 - Group Home Care
Group Home Care AGR 2014-2015
Group Home Care AGR 2015-2016
Group Home Care AGR 2016-2017 - Emergency Housing and Shelter
Community Housing Matrix AGR 2014-2015
Community Housing Matrix AGR 2015-2016
Community Housing Matrix AGR 2016-2017 - Adult Shared Living
Shared Living AGR 2014-2015
Shared Living AGR 2015-2016
Shared Living Matrix AGR 2016-2017
Each report includes demographics about individuals served as well as the four key goals associated with accreditation: consumer satisfaction; efficiency; effectiveness; and accessibility. Goals from the previous year are reviewed and assessed as to their impact, and new goals are created and stated.
ACCREDITATION
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ANNUAL SATISFACTION SURVEYS
PROGRAM REVIEWS
HEALTH & SAFETY REVIEWS
HUMAN RESOURCES REVIEW
STAFF COMPETENCY REVIEW
LICENSING
CURRENT STUDIES IN QUALITY OF LIFE